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Reschedule dlight on obritz full#
Reschedule dlight on obritz free#

Be prepared to wait a long time for your money and consider the possibility that you might need to take legal action to be fully reimbursed. You can then book alternate flights and later claim the expenses from Lufthansa. Don’t expect anything to come back to you in time but at least it shows you tried to get in touch. You can attempt to contact Lufthansa by phone and see what comes of it (take screenshots) and for good measure, also send an email to or the web form.

Reschedule dlight on obritz full#

If your flight shows as canceled then it’s possible to apply for a full refund and book your own alternative as you see fit.

That’s on a good day when Lufthansa’s IT solutions work very smoothly and I think we already know that tomorrow won’t be a good day. While affected passengers do have the right to get rebookings even on other carriers the website’s “manage my booking” and chatbot of the mobile application only supports rebookings to Lufthansa flights and sometimes it suggests Lufthansa Group options. In order to receive any kind of assistance, you have to first get through to a Lufthansa customer service agent and that’s easier said than done. Lufthansa does link to the passenger rights as they’re obliged to but unfortunately, the reality looks more bleak. You can find information on air passenger rights here. If you have a connecting flight from Frankfurt or Munich that is cancelled, please refrain from travelling by Deutsche Bahn.

It is highly recommended to reserve a seat during the peak travel season if you are using an ICE or IC train for your journey.

Reschedule dlight on obritz free#

In the event of a cancellation of a domestic Lufthansa flight, you can convert your ticket into a Deutsche Bahn ticket free of charge. The same applies to any hotel accommodation. rental car, bus, train), please keep all receipts for subsequent reimbursement of costs. If you are able to arrange your own onward travel (e.g. In such a case, please also consider visa regulations for entry into Germany.

Should you still take your flight to Frankfurt or Munich without a confirmed alternative for the onward flight, there is a risk that you will not be able to continue your journey there for several hours or days. If your international flight to Germany is operating but your international onward flight from Frankfurt or Munich is cancelled, Lufthansa recommends a rebooking for another day. Lufthansa advises against travelling to the airport in this situation, as only a few or no service counters are open at the airports due to the strike and you will probably not be offered an immediate alternative there either. Please only contact a Call Center if you cannot find an alternative via this option either. In this situation, Lufthansa recommends inquiring about an alternative via the self-service booking page My Bookings. Your flight is cancelled and you have not received an alternative from Lufthansa? Please only contact a Service Center in emergencies if it is not possible for you to travel with the booked alternative flights. If you have received information about a rebooking, we strongly recommend using this alternative. Your flight is cancelled and you have received an alternative from Lufthansa?

Please also constantly check the status of your flight on. Here you can also adjust the rebooking again if you wish. If you do not receive a message from Lufthansa, please check the current status of your booking. In the current peak travel season, it may take longer to find an adequate rebooking solution. If you have left your mobile contact in your booking, Lufthansa will contact them in case of cancellation and rebooking.

On Tuesday, 26 July, Lufthansa will publish the cancellations in the system and try to find a solution for affected passengers. For this reason, there will be major restrictions in the Lufthansa flight schedule on Wednesday, 27 July. The union Verdi has called on Lufthansa ground staff throughout Germany to take part in a one-day warning strike. You can access Lufthansa’s website and check your flight status see here.